Opening up shop in 2014, Al Mohamadia has been serving mouth-watering authentic Indian cuisine in the heartlands of Yishun. Located at Blk 101, Yishun Ave 5, #01-03, Singapore 760101, the restaurant offers various ethnic Indian cuisine specialities and is known for its signature Mee Goreng and Indian Rojak. Throughout the years, Al Mohamadia gained a modest following from loyal supports in the neighbourhood. As the business grew, the management team knew they had to adopt new technologies and improve their processes to keep up the service and food quality.
Al Mohamadia decided to work with NTUC’s Employment and Employability Institute (e2i) to improve productivity through the WorkPro Job Redesign initiative. Before embarking on the productivity initiative, all ordering processes were performed manually. As Al Mohamadia offered take-out, catering, delivery and dine-in options, orders were frequently miscommunicated amongst the older workers and kitchen staff. Furthermore, handwritten orders resulted in readability issues, causing longer wait times for customers and wrong orders to being served. There were even incidents where the number of delivery food orders was not clearly written, resulting in additional trips.
Through the WorkPro Job Redesign initiative, Al Mohamadia implemented a website and mobile app ordering system, customers can now order directly from the restaurant at http://www.arraihaneats.com/. The fully-fledged system also includes a restaurant management system that enables customers to order through QR codes. The introduction of this system streamlined the ordering process for Arraihan Eat’s staff, who can now view orders directly from customers via the Point-of-Sale (POS) system. This cuts down the chances of miscommunication significantly, reducing the number of wrong orders prepared by the kitchen and increasing the customer’s dining experience. Additionally, delivery order processes have become smoother as delivery riders can view orders from the mobile app and website. Riders can check the details of delivery orders to ensure they have the correct customer order and information. Payments are now also done online instead of in cash, reducing the need for staff to handle physical money and removes the possibility of giving the wrong amount of change to the customer.
As a result of the WorkPro Job Redesign initiative, Al Mohamadia saw a reduction in erroneous orders, which resulted in the average ordering time decreasing from two to three minutes down to just under a minute. The restaurant has also reduced its dependence on manpower during shifts and only requires four staff on hand instead of six. Al Mohamadia shared this productivity gain by implementing a wage increase for eleven workers.
Visit Al Mohamadia at Blk 101, Yishun Ave 5, #01-03, Singapore 760101, or place your orders online at http://www.arraihaneats.com.
